UK Standard Delivery

Deliveries will usually be made within 3-5 working days after you place your order [excluding Weekends].

UK Standard Delivery is free for orders over £50 (£4.95 for orders under £50).

Unfortunately we cannot deliver on a Bank Holiday, in this instance please expect your delivery on the next working day.

Your order can be delivered anytime bwtween 7am and 7pm and a signature will be required on receipt.

If you are not present to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.

 

UK Next Day Delivery

The cost of UK Next Day Delivery is £5.95.

If you order by midday, Monday to Thursday, you will receive your goods the next day.

If you order by midday on Friday you will receive your goods on the Tuesday.

Any orders placed on a Bank Holiday will be delivered 2 working days later.

Your order can be delivered anytime between 7am and 7pm and a signature will be required on receipt.

If you are not present to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.

Next Day Delivery is not avaliable to the following: Europe, Rep of Ireland and some parts of Scotland.

 

European Delivery

All orders placed on the Sherpa website are distributed from our hub in the UK. Various European Governments have implemented border restrictions in an attempt to stop the spread of the Covid-19. These restrictions are a temporary measure - while in place, delivery and returns will be subject to a delay. As a result our customer service team are dealing with high volumes of enquiries, they will respond to you as quickly as they can, but wait times may be longer than usual.

We offer standard delivery to the following European countries at a flat rate fee of £6.95:

• Belgium, France, Germany, Luxembourg, Netherlands, Portugal & Spain.

Delivery to other European countries can be arranged but will be quoted by contacting our Customer Service Team.

Delivery can be expected 7-14 days after your order has been placed.

 

International Delivery 

We offer International Delivery at a charge of £12.95.

Goods may be returned for a refund within 28 days, however we do not offer exchanges on any International orders.

 

Additional Delivery Information

When you place an order, we suggest you have it delivered to a work address rather than home address, as most couriers only deliver between 9am and 5pm and will require a signature on receipt.

For orders being sent outside of the EU, VAT is deducted from the price when a non-EU delivery address is selected.

Any customs or import duties are charged once the parcels reaches its destination country. The recipient of the parcel msut pay these charges. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country so you may want to contact your local customs office for further information.

Once your parcel has arrived in your country, it will be passed on to an internal postal service, acording to standard delivery procedures.