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Delivery Details

Our opening hours are 9:00am - 5:30pm Monday to Friday (excluding bank holidays)

Orders will not be processed over the weekend until the next working day.

Costs of Delivery

£4.95 UK Standard Delivery for orders under £50 - (2-3 Working days)

FREE UK Standard Delivery on orders over £50 - (1-2 Working days)

£5.95 UK Next Day Delivery (If ordered before Midday)

£6.95 European Delivery - (7-10 Working Days)

£12.95 International Delivery

Please note we do not deliver on bank holidays. Any orders placed on a bank holiday do not qualify for next day delivery but will be dispatched within 2 working days. We cannot deliver to PO box addresses.

Coronavirus Update

Sherpa Adventure Gear has strong contingency plans in place to ensure our customers’ deliveries arrive with them when expected.

Since the outbreak of Coronavirus, we have been working closely with our couriers and following the guidance of Public Health England and the World Health Organisation to minimise the risks to our customers and our employees at work.

Find out more on our dedicated COVID-19 FAQs page.

Current status of deliveries:

Within the UK, at present, some minor delays to delivery times.

Within mainland Europe, our delivery operations are continuing as normal with minor delays to some orders and we have not been made aware of any depot closures by any of our couriers at present. Our operation in Italy has not been impacted by the containment measures introduced by the Italian Government and largely continues as normal, although there are some restrictions when delivering to certain business locations within exclusion zones.

Questions about returns? Take a look at our Returns Information.

Please return item(s) to:

Sherpa Web Returns
Unit 4
The Mallard Business Park
Grantham
NG31 7XQ

If you should have any questions about delivery, please feel free to contact our Customer Services team on 01572 772474. Lines are open 09.00-17.30 Monday to Friday.